Shipping policy
Last Updated: Jan 18, 2026
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from iBuyThem.com.
1. Order Processing
Processing time: Orders are typically processed within 1–3 business days (Monday to Friday, excluding public holidays). In exceptional cases, processing may take up to 7 business days.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (when available).
2. Fulfillment & Shipping Origin
iBuyThem works with carefully selected logistics and fulfillment partners. Depending on the product, availability, and destination, orders may be shipped from locations within or outside the European Union.
Regardless of the shipping origin, iBuyThem remains the seller of record and is responsible for order fulfillment, delivery coordination, customer communication, and after-sales support.
3. Estimated Delivery Times
Estimated delivery times vary depending on the product and destination. Available delivery options are displayed at checkout.
The delivery timeframes below are estimated and provided for reference only. Actual delivery times may vary due to factors such as product availability, shipping origin, carrier processing, or customs clearance.
Estimated delivery times by destination:
- Australia: 7–14 business days
- Austria: 8–12 business days
- Belgium: 6–10 business days
- Canada: 7–11 business days
- France: 7–15 business days
- Germany: 6–11 business days
- Ireland: 6–11 business days
- Italy: 7–12 business days
- Luxembourg: 8–12 business days
- Spain: 6–10 business days
- Sweden: 7–11 business days
- Switzerland: 6–11 business days
- United Kingdom: 5–11 business days
- United States: 6–13 business days
For customers in the European Union, if no specific delivery date has been agreed, delivery will occur within a maximum of 30 days from the date of your order, in accordance with applicable consumer laws. If delivery does not occur within this timeframe, you may have the right to cancel the order and receive a refund, as provided by law.
4. Shipping Costs
We offer free shipping on all orders. No shipping fees are charged at checkout.
5. Customs, Duties & Import Taxes
All orders are shipped using a Delivered Duty Paid (DDP) service. This means that all applicable customs duties, import taxes, and handling fees are included. No additional charges are required at delivery.
6. Tracking Your Order
When tracking is available, it will be sent by email after dispatch. Tracking information may take 24–48 hours to become active after shipment. You may also track your order using the tracking link provided or by visiting our Track Your Order page (if available on our website).
7. Delivery Issues & Support
If tracking shows “delivered” but you have not received your package: Please check with household members, neighbors, and your local carrier. If the issue remains unresolved, contact us so we can investigate. We may request additional information or confirmation from the carrier to process a claim and resolve the matter.
If you have not received your order within the estimated delivery time: Please contact us at info@ibuythem.com and include your full name and order number. We will investigate the shipment status and assist you.
8. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at info@ibuythem.com. To help us assess the issue and resolve it quickly, please include your order number and clear photo(s) of the item and packaging.
As the seller, we will work with you to find an appropriate solution, which may include a replacement or a refund, depending on the situation and applicable consumer laws.
9. Returns & Refunds
For information about returns, withdrawals, and refunds, please refer to our Return & Refund Policy available via the links in the website footer.