We accept all major credit and debit cards (Visa, Mastercard, American Express), along with secure options like PayPal, Apple Pay, and Google Pay. All transactions are processed securely.

We process orders quickly to ensure fast delivery. If you need to make a change or cancel, please contact us immediately. We'll do our best to help, but if your order has already been processed by our supplier, changes or cancellations may not be possible.

Yes, you'll receive a confirmation email with all your order details shortly after your purchase. If you don't see it, check your spam or junk folder. If you still can't find it, contact our customer support team, and we'll be happy to resend it.

If your payment is declined, please double-check the card details you entered, including the billing address and security code. You can also try a different payment method. If the issue persists, we recommend contacting your bank or card issuer.

We aim to deliver all orders within our typical delivery window of 7-15 business days. However, under EU law, the maximum delivery time can be up to 30 calendar days from the date of your order. You'll receive a tracking number once your order ships.

To offer a wide selection and competitive prices, we partner with suppliers worldwide. This means your order may ship directly from our international warehouses—most commonly from Asia—or from our partners in Europe or the United States. If you order multiple items from different suppliers, they may arrive in separate packages and at different times.

Because we work with a network of different suppliers, we cannot combine orders into a single shipment. Each product will be shipped separately and directly from its respective supplier to ensure the fastest possible delivery.

No additional charges are requested at delivery. The price shown at checkout is the final price you pay.

No additional charges are requested at delivery. All orders are shipped using a Delivered Duty Paid (DDP) service, which means that customs duties, import taxes, and handling fees are included. Shipping is free on all orders, and the price shown at checkout is the final price you pay.

Please note that we do not charge VAT, as our business operates under the French VAT exemption scheme (Article 293 B of the French Tax Code).

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. Please allow 2-5 business days for the tracking information to update. You can also visit our Track Your Order page and enter your tracking number there.

Yes! We are pleased to offer free shipping on all orders. You will never be charged for standard delivery or processing fees, as we cover the full cost of getting your items to you. There are no minimum purchase requirements to qualify for free shipping.

We offer a 14-day return policy. This means you have 14 calendar days from the date you receive your item to request a return. For a return to be eligible, the item must be unused, in its original packaging, and in the same condition that you received it. Please visit our Returns Center page for detailed instructions on how to start a return.

Once your return is received and inspected, we'll send you an email notification. If approved, your refund will be automatically processed and credited to your original payment method within 14 calendar days from the date we receive your return request. Please note that it may take some additional time for your bank or credit card company to process the refund.

In the unlikely event that you receive a damaged or defective item, please contact us immediately with your order number and clear photos of the damage. We will work with you to arrange for a replacement or a full refund and will provide instructions on how to return the item if necessary. As the merchant, we will cover the return shipping costs for defective or damaged items.

Yes! All products sold on our website come with a legal guarantee of at least two years from the date of delivery. If a product is faulty, not as described, or doesn't work as advertised within this period, you have the right to a repair, replacement, or refund. The guarantee does not cover damage caused by misuse, accidents, or normal wear and tear.

We carefully select our suppliers and products based on quality, reliability, and customer reviews. We strive to provide accurate product descriptions and images. If you have any concerns about a product you received, please contact us immediately.

To ensure the best fit, we highly recommend referring to the specific size chart provided on each product page. Our charts include detailed measurements in both centimeters and inches. If you are still unsure, please feel free to contact us for personalized guidance.

We strive to provide the most accurate product images possible. However, please be aware that minor variations can occur due to differences in lighting during photography, the settings on your screen, or slight changes in design by the manufacturer. These small differences do not impact the function or quality of the product.

Yes, we regularly offer special promotions and discounts. The best way to stay informed is to subscribe to our newsletter and follow our social media pages. You'll be the first to know about new arrivals and exclusive deals!

We take your privacy very seriously. All personal data is collected and processed in accordance with the General Data Protection Regulation (GDPR) and French law. Your information is used only to process your orders, provide customer support, and, with your consent, to send you marketing communications. We will never sell your data to third parties.

To ensure full compliance with GDPR, our website uses the Consentmo GDPR tools. This tool provides a clear and user-friendly banner that allows you to give, decline, or customize your consent for cookies. You have full control over the data we collect and can change your preferences at any time.

We only collect the necessary information to fulfill your order and provide customer support. This includes your name, shipping and billing address, email address, and payment information. We do not store your full credit card details on our servers; they are processed securely by our trusted payment gateways.

Yes. Under the GDPR, you have the right to access, rectify, and erase your personal data. If you would like to request a copy of the personal data we hold about you or have it deleted, please contact us directly. We will respond to your request within the legally required timeframe.

Yes, iBuyThem is a fully registered and legitimate online retail business operating under French law. Our SIREN number is 988 913 661 R.C.S. Paris, which proves our registration with the Paris Commercial Court and French National Institute of Statistics and Economic Studies (INSEE). We are committed to providing a transparent and trustworthy shopping experience.

iBuyThem operates as a dropshipping business. This means we sell products online without holding them in physical inventory. When you place an order with us, we purchase the item directly from a third-party supplier who then ships the product to you. This model allows us to offer a wider variety of products and competitive prices.

You can reach our friendly customer support team via our Contact Us page or by emailing us directly at info@ibuythem.com. We aim to respond to all inquiries within 24-48 business hours.

We're sorry you couldn't find what you were looking for. Our customer service team is always ready to help! Please feel free to contact us directly through our Contact Us page, and we will get back to you as soon as possible.