We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as secure payment options like PayPal, Apple Pay, and Google Pay. All transactions are processed securely.

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at info@ibuythem.com or via our Contact Us page. We will do our best to accommodate your request, but please note that changes or cancellations may not be possible if the order has already been processed by our supplier.

Use this text to answer questions in as much detail as possible for your customers.

Our products are sourced from trusted global suppliers. Standard delivery times typically range from 7-15 business days, depending on your location and the product. You will receive a tracking number once your order ships.

To offer you a wide selection and competitive prices, we partner with suppliers worldwide. This means your order may ship directly from our international warehouses in countries like China, or from our partners in Europe or the United States.

For orders shipped within the European Union, you generally will not incur additional customs duties or import taxes. For orders shipped outside the EU, or from non-EU countries into the EU, customs duties and import taxes may apply depending on your country's regulations. These charges are typically the responsibility of the customer. We recommend checking your local customs office for more information.

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also visit our "Track Your Order" page [Link to your tracking page if you have one] and enter your tracking number there.

We offer a 14-day return policy from the date of delivery. Products must be unused, in their original packaging, and in the same condition that you received them. Please visit our "Refund Policy" page [Link to your Refund Policy page] for detailed instructions on how to initiate a return.

Once your return is received and inspected, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

We carefully select our suppliers and products based on quality, reliability, and customer reviews. We strive to provide accurate product descriptions and images. If you have any concerns about a product you received, please contact us immediately.

Product warranties vary by manufacturer. Please refer to the product description for specific warranty information. If no warranty is explicitly stated, standard consumer rights apply.

You can reach our friendly customer support team via our Contact Us page or by emailing us directly at info@ibuythem.com We aim to respond to all inquiries within 24-48 business hours.

Yes, iBuyThem is a fully registered and legitimate online retail business operating under French law. We are committed to providing a transparent and trustworthy shopping experience for all our customers.